Terms of service

 

REFUND AND EXCHANGE POLICY

We want you to be satisfied with your purchase from NICHE SOLUTIONS GH.

7-DAY EXCHANGE PERIOD

Eligible products may be exchanged within 7 days after delivery. Products must be unused, unworn, unopened, in their original condition and packaging, and accompanied by proof of purchase.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order immediately after delivery. Report damaged, defective or incorrect products within 48 hours by sending your order details and clear photographs or a video. After assessment, we may provide a replacement, exchange or another appropriate solution.

NON-EXCHANGEABLE PRODUCTS

We cannot accept exchanges for:

• Opened skincare, cosmetics or personal-care products
• Opened or used hygiene-sensitive products
• Customized or personalized products
• Clearance or final-sale products
• Products damaged through misuse or improper handling

DELIVERY CHARGES

Original delivery fees are not refundable. Customers may be responsible for return and redelivery charges unless the delivered product was damaged, defective or incorrect.

APPROVED REFUNDS

Where a refund is approved, it will be processed after the returned product has been inspected. Processing times may vary depending on the agreed payment method.

This policy does not limit any rights available to customers under applicable Ghanaian law.

CONTACT US

Phone/WhatsApp: 053 885 1261
Email: nichesolutionsgh@gmail.com